We take the health and safety of all our members very seriously, visitors, staff, and self-employed personal trainers – this is our number one priority.
We are closely monitoring the Coronavirus (COVID-19) situation and we are following the advice provided by Public Health England (PHE). In addition, we are working very closely with our industry governing body UKActive and other gym operators in the UK.
MEMBERSHIP FEES & COLLECTION
As many of you may know due to the way your membership fees are collected it is too late to stop the payments going through for April. So, we will set up a pro-rata system to refund all fees collected over a set period. E.g. if your membership fee is £44 per calendar month (12-month contract), we will reduce your following monthly payments by £7.34 for 6 months to repay Aprils fee. Of course, the pro-rata amount will be different depending on your contract length and time left on your contract.
If the business is forced to close beyond April 30th all memberships will be frozen until we reopen.
All annual members will have the period we are closed added to the end of their membership so that they do not lose out.
We do not currently have the ability to cancel memberships. Members that choose to cancel their direct debits will unfortunately be subject to the terms of their membership agreement. So, we ask that you don't do this to avoid any unnecessary charges being levied against you. Additionally, since memberships will be be frozen beyond April cancelation won't be necessary.
As you know we are a small independent business and so at this difficult time we greatly need the support of our members.
THE GYM WILL REMAIN CLOSED UNTIL GOVERNMENT RESTRICTIONS ARE LIFTED.
The closure came without warning, but is with the health and safety of us all in mind that this decision has been made. However, we accept that this is frustrating for those holding a membership.
Most imperatively we must each try to act responsibly in the coming days where community and thoughtfulness will be needed more than ever.
As this situation continues to evolve, we will keep you updated on our stance as a business amidst this crisis.
Since closure, a large number of members have been asking if we would consider loaning any gym equipment. Ryan, the director must point out that a lot of the equipment comes as part of a lease package that essentially says its not his to loan. Apologies for any disappointment caused. If there were any other way, be assured he would have taken it.
WHAT ARE MY OPTIONS IF I WANT TO WORKOUT REMOTELY?
Our MBGFit Fitness/Nutrition tracking app was a paid subscription service. Now that the gym has been forced to close, we have opened this service up free of charge for all our members to use.
The app includes:
- A complementary 6-week Home-Workout Program,
- The ability to record and track both prescribed and personally created workouts (all workouts include written and video instructions),
- The ability to connect with your FitBit, Withings accessory, Apple Watch & MyFitnessPal for a much clearer view of your health & fitness.
- Ability to submit workout videos for trainer feedback.
- Nutritional Advice
- Option to buy into support and advanced workouts.
Once the gym reopens you will continue to have free access to the app, but all further bespoke plans will come at an additional cost. Although nutritional advice will be free during our online-only period, bespoke Nutrition plans endorsed by Dietitians at Evolution Nutrition will still incur an additional free, which is determined by the level of complexity to your plan. Ask Ryan for further details should that be of interest to you via email: firstname.lastname@example.org
CORONAVIRUS INFORMATION AND SUPPORT
This is an evolving situation and members are asked to continue to visit and regularly check the following websites for the latest updates and guidance:
- Foreign and Commonwealth Office (FCO) website
- GOV.UK website
- The World Health Organization
We will update this web page with any new information as soon as it becomes available. (Updated 11,17,21,25,27/03/20 02/04/20)